Shipping policy

INTERNATIONAL SHIPPING

We offer free insured and tracked shipping worldwide so that everyone can enjoy our beautiful products.

Unfortunately, we cannot expedite international shipping, transit times, or the customs clearance process. Occasionally, delivery may take longer due to circumstances beyond our control.

All orders are dispatched within 1–3 business days of purchase.

SHIPPING TIMES

  • USA and Canada: 7 days
  • Australia and New Zealand: 10 days
  • Europe: 7 days
  • Rest of the world: 7–12 days

If you have just received a shipping notification, please allow 1–3 business days for the tracking information to update.

INCORRECT ADDRESS

We are not responsible if a package is undeliverable because the customer provided missing, incomplete, or incorrect delivery information.

We do our best to prevent errors by asking every customer to verify their shipping information in the order confirmation. If you notice an error in your delivery address, please contact us immediately at leeweihong0219@gmail.com.

PACKAGE MARKED AS DELIVERED

If an item is marked as successfully delivered to the correct address by the delivery carrier, but you have not received it, please contact the carrier directly and request written confirmation that the package was lost, stolen, misdelivered, or otherwise not received.

After receiving this documentation, we will endeavour to send you a replacement order. Any replacement will be offered at our discretion. In this specific situation, we cannot issue a refund.

Please contact us as soon as possible at leeweihong0219@gmail.com so that we can assist you. Every case is different, so please include your order number and all relevant information when contacting us.

IMPORT TAXES AND REFUSED PACKAGES

We are not responsible for duties, taxes, customs fees, or other import charges under any circumstances.

If the order arrives in the destination country and:

  • The customer refuses to accept the package; or
  • Delivery cannot be completed in the destination country;

We reserve the right to abandon the package and will not be responsible for issuing a refund.

WHERE IS OUR COMPANY BASED?

We are based in Malaysia. However, because we work with multiple sorting centres around the world, products may be dispatched from overseas warehouses or fulfilment partners.

This international fulfilment network allows us to offer our products at more affordable prices.

CONTACT US